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Moving comes with so many changes. Whether you want to transfer your Ziply Fiber service to
your new place or switch to a fiber internet plan that meets your work, streaming and learning
needs, we’re here to help you every step of the way.
Call us to schedule installation at your new address. Have your account number handy.
1.866.MYZIPLY
On your scheduled date, we’ll turn internet on at your new address and disconnect service at your previous location.
We’re expanding rapidly, but there’s a chance that fiber’s not available in your area yet. Visit our fiber expansion map and sign up for updates to stay in the know as we begin construction in your area.
No. Once our customer service representatives determine that you can move your service to your new address, we will initiate a transfer of service.
Installing fiber at your new address is free. However, there is an installation fee of $20 for DSL internet plans.
This will depend on whether the previous resident was a Ziply Fiber customer, as well as the age of the equipment at the residence. Click here to watch a video that explains more about what is expected during fiber installation.
Hang on to it for now. The Ziply Fiber technician doing the installation at your new address will determine if a new router is needed. If your router is out of date, the technician will provide you with a new router and remove the old one.
Your billed amount will remain the same unless you choose a new product or change your service.
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