Pixelated images & connectivity issues
Use these simple troubleshooting steps to fix Fiber TV image or connectivity issues
Check for loose connections
Inspect each of cables and cords connected between your set-top box (STB), TV and wall. If you discover any loose connections, disconnect and then re-attach them, making sure the fit is secure.
Damaged Coaxial?
If any of your coaxial cables appear to be damaged, call us at the number below.
Restart/Reboot set-top box
Restarting your set-top box, also known as rebooting, takes less than a minute and can be the key to fixing issues with Fiber TV service, including pixelated images or an unresponsive set-top-box or DVR.
NOTE: Rebooting does NOT erase selections you’ve programmed into your remote, such as device codes, favorite channels, or recent on-demand selections. These settings are saved and will be available after restarting your set-top box.
- Simply press the power button to turn off the set-top box.
- Wait for 10-15 seconds.
- Press the power button again to turn it back on.
Internet connectivity & your set-top-box
To avoid problems with your Fiber TV service, keep your internet router plugged in and turned on, except when rebooting to troubleshoot connectivity issues.
Frequent rebooting or ongoing problems?
If you need to reboot your set-top-box more than three times a week, or are still experiencing other issues with your Fiber TV, give us a call at the number below, 7 days a week, 365 days a year.
Remote Control troubleshooting
Here's a list of solutions for fixing your Fiber TV remote control. For more help, download the Fiber TV Remote User Guide.
- Press and hold OK and buttons together so red LED light blinks twice and stays on.
- Press and hold the non-working button as remote tries new codes.
- When TV responds, release button. Press OK to save.
If the tips above don't work, chat with us online or give us call.