Is there an outage in your area?
If your internet is completely down, service may be out in your area. Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage.
Enter the first ten digits of your Ziply Fiber account number and the zip code associated with your account. Then click Check.
To view your account number, log in to My Account.
Outage reported?
If there's a known outage in your area rest assured we’re working on a solution. Most issues are resolved within 24 hours. You can use the Ziply Fiber app to subscribe to text-message updates.
No outage reported?
If there are no outages reported in your area, follow these simple steps to troubleshoot a variety of internet connection issues.
- Check your internet cables: Verify that all cables are securely connected to your router and in good shape. Loose or damaged cables can disrupt your internet connection.
- Restart your router: Find complete steps here.
- Release your IP address: On the home tab of the Ziply Fiber app you can reset your internet IP address in the Quick Fix Toolkit.
If you have internet access, but it's not performing as expected, learn how to troubleshoot a single device or multiple devices.