This goes above the outage form.

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Outage reported?

If there's a known outage in your area rest assured we’re working on a solution. Most issues are resolved within 24 hours. You can use the Ziply Fiber app to subscribe to text-message updates.


No outage reported?

If there are no outages reported in your area, follow these simple steps to troubleshoot a variety of internet connection issues.

  • Check your internet cables: Verify that all cables are securely connected to your router and in good shape. Loose or damaged cables can disrupt your internet connection.
  • Restart your router: Find complete steps here.

If you have internet access, but it's not performing as expected, learn how to troubleshoot a single device or multiple devices.

Still need help? Call 1.866.947.5995

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