Payment Options

Pay Online

Log in to My Account or the myZiply app to make a payment.

For easier, automatic monthly payments, set up autopay.

  • No fee.
  • Pay by checking account, debit card, or major credit card.
  • Make one-time payments or set up autopay. Note: If you sign up for autopay, your automatic payments will begin with your next bill. If you need to make a payment right away, log in and click Make A Payment in the My Payments menu.
  • Payment is marked "Pending" immediately and posted to your account the next day for credit card payments or the next business day for checking account payments.

Pay by Phone

  • Use our Automated System: 1.866.947.5955. A service fee of $3.50 may apply.
  • Have your Ziply Fiber account number handy when you call.
  • Pay by checking account, debit card or major credit card (except American Express).
  • Payment is posted to your account the same day.

Pay in Person

Pay in person at select Ziply Fiber payment kiosk, or find an agent location near you that accepts payments.

  • There is a $1.50 payment processing fee at agent locations.
  • There is a $1.25 payment processing fee at Ziply Fiber retail stores (pay in person is only available in Everett and Coos Bay retail stores).
  • Pay by cash, check or money order.
  • Payment is posted to your account the next business day.

Pay by Mail

Send your payment and payment stub to:
Ziply Fiber
P.O. Box 740416
Cincinnati, OH 45274-0416

  • No fee.
  • Pay by check or money order made out to Ziply Fiber.
  • Payment is posted to your account after 5:30 p.m. on the day it is received.
  • If you need to make an overnight payment, send to:

    Ziply Fiber
    Fifth Third Bank
    Wholesale Lockbox 704416
    5050 Kingsley Drive
    Cincinnati, OH 45227

To speak to our billing department, contact us.

To make payment arrangements, call 1.888.488.0032.

Still need help? Call 1.866.699.4759

Recommended Articles

Paperless or Paper Billing

Paperless billing is simple, convenient, and environmentally friendly. Use your Ziply ID to manage your bills online instead of receiving them in the mail. Watch this short video, or ...

Read the Article
Request a Past Bill by Mail

Paperless billing from Ziply Fiber is secure, convenient and eco-friendly. But someday you may need a past bill sent to you by U.S. Mail. You can make that request easily. If you are logged ...

Read the Article
myZiply App

You can access and manage your Ziply Fiber account from your mobile devices using the myZiply mobile app.  Download the app for free.  Log in to myZiply with your Ziply ID and ...

Read the Article