How to Pay Your Bill

Enroll in autopay and paperless billing to save money.

Making a one-time payment does not set up autopay or paperless billing. 

Setting up autopay

We recommend using a debit card or ACH to save money with a $10/month autopay discount. You can also use a credit card and receive an autopay discount of $5/month.

To learn how to set up or manage autopay, see Autopay.

Setting up paperless billing

For instructions on setting up or managing paperless billing, see Paperless Billing.

Making a one-time payment

My Account and Ziply Fiber app

1. From the Billing tab, click MAKE A PAYMENT. If autopay is enabled, a message will load asking if you want to proceed. Click YES, PROCEED.
2. In the Total balance section, click the button next to Current balance due or Pay another amount.
3. Select a current payment method under Payment method. To add a new payment method, select New Credit/Debit card or New bank account.
4. Click PAY.
   A Payment successful message displays.

One-time payment link

If you've contacted us to make a payment, Ziply Fiber may send the primary account user a one-time payment link sent via text message.

The one-time payment link allows you make a payment without logging into My Account by entering your billing zip code, payment amount, and payment method.

One-time payment links become invalid if a new one is sent.

Credit card transaction fee

Using a credit card for a one-time payment online or via a one-time payment link incurs a Credit Card Transaction Fee of 3% of the payment amount. The use of a debit card or ACH are free.

Paying by phone

To pay by phone, call 1.866.947.5955.

• Have your 17-digit Ziply Fiber account number handy when you call
• Pay by checking account, debit card or major credit card (except American Express)
• A service fee applies

Paying in person

To pay in person, see Payment Kiosks.

Paying by mail

Send your payment and payment stub to:

Ziply Fiber
P.O. Box 740416
Cincinnati, OH 45274-0416

If you need to make an overnight payment, send to:

Ziply Fiber
Fifth Third Bank
Wholesale Lockbox 704416
5050 Kingsley Drive
Cincinnati, OH 45227

Pay by check or money order made out to Ziply Fiber

Payment is posted to your account after 5:30 p.m. on the day it is received

Billing inquiries

To speak to our billing department, contact us.

To make payment arrangements, call 1.888.488.0032.