General Terms and Conditions

The Affordable Connectivity Program is an FCC program that ensures families and households can afford the connections they need for work, school, health care and more. Eligible households will get a discount of up to $30 per month towards eligible broadband plans, and up to $75 per month for households on qualifying Tribal lands. This benefit is limited to one monthly service discount per household.

Customers who qualify for the Lifeline program also qualify for Affordable Connectivity Program enrollment. If you are not a Lifeline customer, you may still qualify for the Affordable Connectivity Program through the following:

• Participation in the Free/Reduced lunch program under the Richard B. Russell National School Lunch Act
• Participate in the school breakfast program under section 4 of the Child Nutrition Act
• Federal Pell Grant recipient
• Have income at or below 200% of the Federal Poverty Guidelines
• Participate in the Special Supplemental Nutritional Program for Woman, Infants and Children (WIC)

To determine your eligibility and sign up for Affordable Connectivity Program benefits, please visit https://www.affordableconnectivity.gov.

By enrolling in one or both programs during checkout, you are accepting that this does not confirm discount eligibility and standard charges for broadband service before eligibility confirmation and/or in the event of ineligible status may occur. You will be subject to the undiscounted rates and general terms and conditions if the Affordable Connectivity Program ends, if you transfer your benefit to another provider but continue to receive service, or upon de-enrollment from the program. Service may be disconnected after 90 consecutive days of non-payment.

Broadband service offerings remain the same for all households, regardless of application of the Affordable Connectivity Program benefit or not. You may obtain broadband service supported by the Affordable Connectivity Program from any participating provider of your choosing.

You may transfer your Affordable Connectivity Program benefit to another provider at any time, but you are limited to one transfer transaction per service month, with limited exceptions. If you are currently receiving the benefit from another provider, the benefit will be transferred to Ziply Fiber and applied to your Ziply Fiber service instead.

You may file a complaint regarding your experience with Ziply Fiber and the Affordable Connectivity Program via the Federal Communications Commission’s Consumer Complaint Center.