In an age where our lives increasingly depend on reliable internet connectivity, there's nothing more frustrating than paying for high-speed internet only to experience sluggish performance. But before you call your service provider or upgrade your plan, there are several steps you can take to diagnose and potentially solve the issue yourself.
1. Do a proper speed test
The first step in solving any internet speed issue is proper testing. While many users immediately blame their service provider when speeds are slow, network specialists recommend running multiple tests to pinpoint the actual problem. Using your provider's speed test tools can give you the most accurate picture of your connection's performance.
For those with newer WiFi 7 routers, there's typically a dedicated app that can run these tests directly from your device. If you're using an older model, don't worry — you can access your router's web interface (commonly called a GUI) using the login information found on your router's label. This direct testing from the router itself can help determine if the issue lies with your WiFi connection or the internet service itself.
2. The router could be the issue
Your router might be the hidden culprit behind your speed issues. Take, for example, the Arris (aka Commscope) NVG 578, a common router provided to customers with plans up to one gigabit. While it's a device capable of supporting WiFi 6, It doesn't support the newer 6 GHz band, and its maximum throughput caps at 2.5 Gbps. More importantly, it only has one 2.5 Gig port, with the remaining ports limited to 1 Gig.
This is a common issue in home networking: The wrong equipment for the service speeds. It's unknowingly creating a bottleneck in their network.
When choosing a router, whether provided by your ISP or purchased separately, it's crucial to verify its physical port specifications and WiFi GHZ capability.
3. WiFi card could be obsolete or needs updated firmware
The WiFi card in your computer or laptop plays a crucial role in connection speed. The progression from WiFi 5 to 6, and now to 6E and 7, has brought significant performance improvements. Check your PC's system report for your WiFi card data and update driver firmware through Windows or manufacturer websites.
The top three WiFi cards on the market, including WiFI , are in a 2024 Tom’s Hardware article.
4. A wired ethernet connection is always better than wireless
When it comes to it, what kind of speeds are really achievable with these different technologies?
A wired connection through the ethernet will always provide the most reliable and fastest speeds, potentially even up to 10 Gbps with WiFi 7 equipment.
Wireless connections, however, vary significantly based on the WiFi generation.
While WiFi 5 and 6 typically max out around 400-500 Mbps, newer WiFi 6E and 7 technologies can achieve speeds over 1 Gbps, with WiFi 7 capable of reaching up to 4 Gbps under ideal conditions.
5. Router placement and mesh extenders
Router placement can make or break wireless performance. Exterior walls or having in the garage is often not ideal. It’s good to test each area of your house with a mobile and a speed app such as speedtest.net
If you're experiencing dead zones or weak signals in certain areas, an extender might be necessary. However, how you connect that extender matters significantly. While wireless connections are convenient, they can cut your available bandwidth in half. Whenever possible, connecting extenders via ethernet cable will provide the best performance.
6. What can I do with gig+ internet speed?
Before upgrading your internet plan, consider your actual needs.
A one-gigabit connection is sufficient for most households, easily handling multiple video streams, cloud gaming, and typical internet usage.
You’ll need faster speeds for households with over 100 connected devices, professionals working with large files, or when several high-bandwidth activities occur simultaneously.
For those considering an upgrade, several router brands consistently deliver reliable performance.
Cisco remains a trusted choice for enterprise-grade reliability, Netgear offers excellent options for residential use. Adran equipment is another solid choice for those seeking professional-grade hardware.
7. Last resort, call a technician
If you've tried basic troubleshooting and are still experiencing issues, don't hesitate to seek technical assistance. For Ziply Fiber customers, check the help center for optimization guidance, and if problems persist, contact technical support. Sometimes, having a technician visit your home can identify and resolve issues that aren't apparent through remote troubleshooting.
The key to maximizing your internet experience isn't always about having the fastest plan available — it's about ensuring your equipment and setup are optimized for your needs. By understanding your hardware capabilities and following these optimization strategies, you can often achieve significant improvements without upgrading your service plan.
Remember, technology is constantly evolving, but the basics of good connectivity remain the same: proper equipment, optimal placement, and regular maintenance will help ensure you get the most from your internet service.
