Restart/Reboot My Equipment

Rebooting your Set-Top Box can resolve several issues. To restart your Set-Top Box, hold the button for 15 seconds or unplug the equipment for 10 seconds and then plug it back in. Do this for all of your Set-Top Boxes.

Notes:

  • To avoid problems with your Fiber TV service, make sure your router is plugged in and turned on at all times. Even if you are not currently using the Internet, your router still needs be turned on so that Fiber TV can function properly.
  • Don't confuse the power cord that provides electricity to your Set-Top Box with the coaxial cable that is connected to the back of your Set-Top Box. Unplugging the coaxial cable will not restart your Set-Top Box. Since many issues can occur if your coaxial cable is not securely fastened, now would be a good time to ensure all connections are securely connected.
  • If you have to reboot your Set-Top Box more than three times a week, there is probably an issue with your Set-Top Box. If so, give us a call.
  • Restarting your Set-Top Box will NOT erase the selections you have programmed into your remote. All settings and selections you have entered, such as device codes, favorite channels, and recent On Demand selections are saved and available after rebooting your Set-Top Box.
Still need help? Call 1.866.947.5995 or Live Chat

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