Find out how to reset or reboot your TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on Fiber TV, download and print the following:

For on-screen help try the TV Help Videos—just press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new! If you still need help, you can call Technical Support at 1.866.947.5995, 7 days a week, 365 days a year.

Still need help? Call 1.866.947.5995 or Live Chat

Recommended Articles

My Fiber TV Remote Control

Your Fiber TV remote control puts entertainment at your fingertips. Learn how to get the most out of your TV experience.  Download the user guide ...

Read the Article
My Set-Top Box

Your equipment consists of either a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set Top Box, and a Remote Control. Here are instructions for using your Set-Top Box. Be sure to ...

Read the Article
Fiber TV Channel and User Guides

Fiber TV offers a wide variety of programming. Find out about programming in languages other than English. The following guides will help you get familiar with your services and your local ...

Read the Article