Overview

Your equipment consists of either a DVR Set-Top Box (Digital Video Recorder) or a Non-DVR Set Top Box, and a Remote Control. Here are instructions for using your Set-Top Box. Be sure to download the channel guide for your state.

There are three types of Set-Top Boxes with different capabilities:

  1. Standard Definition (SD) Set-Top Boxes provide digital audio and video quality. SD gives you access to the TV Interactive Media Guide, over 45 all-digital music channels and Pay-Per-View or On Demand shows.
  2. High Definition (HD) Set-Top Boxes provide all the features of the Standard Definition Set-Top Box, as well as access to HD content.
  3. Digital Video Recorder (DVR) Set-Top Boxes provide all the features of the High Definition Set-Top Box, plus the ability to record shows and pause and rewind live TV.

A CableCARD is also available from Ziply Fiber for $5.99 per month. This device provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box. However, it does not support features like Video On Demand or Parental Controls.

Here are some helpful tips about recording TV, restricting access to certain channels or programming, and more.

Having problems with your set-top box? Follow these steps to restore service:

  1. Press and hold the Power button for 10 seconds.
  2. Power back on.
Or
  1. Unplug the power cord from the set top box.
  2. Plug the power cord back in to reset.

Energy Efficiency Information

Problems? See our TV Support Wizards.
Set Top Box
Need to Activate your Set-Top Box?
 
Still need help? Call 1.866.947.5995 or Live Chat

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