Support

Back

Features of My Premium Tech Pro

What a Technical Support Plan Does

My Premium Tech Pro is no longer available to new customers.

Existing customers enrolled in My Premium Tech Pro have access to:

  • Technical support for Ziply Fiber network-related issues
  • Wireless network setup and best effort troubleshooting for one Ziply Fiber router with unlimited Wi-Fi enabled devices
  • Wi-Fi devices are limited to the most popular devices such as
    • Amazon Echo
    • Amazon Fire
    • Roku
    • Nest thermostats 
    • Google devices
    • Google Chromecast
    • Nest cameras
    • Amazon/Ring cameras
    • TP link plugs
    • Arlo cameras

Phone support from tech agents 7am-Midnight (12 am) ET, 7 days a week by calling (866)-947-5995.

Still need help? Call 1.866.947.5988

    Related Articles

    Why Do I Need My Premium Tech Pro?

    My Premium Tech Pro is no longer available to new customers. Existing customers enrolled in My Premium Tech Pro have access to: Technical support for Ziply Fiber network-related ...

    Manage licenses and subscribers to Ziply Fiber SafeConnect

    The Ziply Fiber SafeConnect portal is the hub of your device protection, identity monitoring and Password Vault.  All subscription-related information is available in the portal. ...

    Set parental controls with Family Rules

    Use these instructions to install Ziply Fiber SafeConnect on your child’s device and set up Family Rules to manage usage limits and content filtering. Family Rules can only be ...

...
Hostname:CMSDLVEWAPV03 IP:::1 IP:172.20.3.22

sitename:website

Updating file attachment!