Call Forwarding

This article offers instructions for activating each variation of Ziply Fiber's call-forwarding feature. Some things to keep in mind for all types of call forwarding: 

• When entering the number you're forwarding calls to, dial it exactly as if you're calling it directly. Use 7 or 10 digits for local calls. For long distance, dial a 1 before entering the area code.
• Forwarding calls to a long distance number could incur long distance charges.
• Business customers are charged a message rate for each forwarded call.

Forward All Calls

Call Forward (All Calls) sends all of your calls to the number of your choice and overrides all other call forwarding options described on this page. Your phone makes one short ring each time a call is forwarded. You cannot answer incoming calls, but you can still make outgoing calls.

Activate

1. When you hear a dial tone, dial  7 2. When you hear a second dial tone, dial the number you want to forward your calls to. 
2. Call forwarding is activated when someone answers the number you dialed.
   If you receive a busy signal or no answer, hang up and repeat the first step within two minutes.
   A confirmation tone indicates that call forwarding is activated.

Deactivate: Dial 7 3.

Call Forward - Busy

When you're on another call, Call Forward - Busy automatically forwards incoming calls to another number. If you have call waiting, Call Forward - Busy forwards incoming calls when you're already on the line with two callers, or if you’ve temporarily deactivated call waiting.

Activate: Dial  9 0. Listen for a special dial tone, dial the number you want to forward your calls to, followed by the # sign.  Hang up.

To change your forwarding number, repeat the activation process. 

Deactivate: Dial 9 1 and listen for confirmation tone.

Call Forward - Unanswered/No Answer

With Call Forward Unanswered/No Answer, only unanswered calls are forwarded to the number you designate.

Activate

• Dial  9 2 from a touchtone phone or 1 1 9 2 from a rotary/pulse.
• Listen for a special dial tone, then enter the number of rings to allow before forwarding.
• Dial the number that you want your calls forwarded to.
• Call Forwarding is activated when someone answers the number you dialed. If you receive a busy signal or no answer, hang up and try the first two steps within two minutes.
• You will get a confirmation tone indicating that this option is activated.

Deactivate

• From touchtone phone dial 9 3 and listen for a confirmation tone.
• From a rotary/pulse phone dial 1 1 9 3 and listen for a confirmation tone.

Call Forwarding - remote access 

The Plus/Deluxe or Fixed/Variable versions of call forwarding allow you to access call forwarding remotely.

• Remote access does not work on rotary/pulse phones.
• Ring Count is not changeable remotely. 
• This feature includes one free PIN reset

How to remotely access your call forwarding:

1. Call your local access number (provided by your local telephone company). If you don’t know your local access number, call 1.866.947.5988 for assistance.
2. Listen for two beeps or voice instructions, then enter your 7- or 10-digit telephone number followed by your 4-digit PIN.
3. Listen for two beeps or voice instructions and enter the activation/deactivation feature code.

To change your Call Forward number, repeat the above process.

Selective Call Forwarding

Selective Call Forwarding/Select Forward lets you select which callers are forwarded to another number. All other calls will ring at your phone as usual.

Activate

Press 0 1 # or at any time rather than waiting for the voice instructions.

1. Listen for a dial tone and press  6 3 from a Touchtone phone or 1 1 6 3 from a Rotary/Pulse phone.
2. Listen for an announcement telling you whether the number is currently stored in your forward list.
3. Press 3 to turn the service on or off. Wait for voice instructions.
4. Press # 0 1 # from a Touchtone phone or 1 1 6 3 from a Rotary/Pulse phone to add the last caller to your forward list.
5. Press 1 to hear the phone numbers on your list. Wait for voice instructions.
6. Press # or 1 1 from a Rotary/Pulse phone to add a number to your list. Wait for voice instructions.
7. Press or 1 1 from a Rotary/Pulse phone to remove a number from your list. Wait for voice instructions.
8. Press 0 to hear the instructions again.

Enter or change Forward-To number

The first time you turn on your service you'll be asked to enter the number you would like your special calls forwarded to. From then on, the system will simply remind you of the current forward-to number. If the current number is correct, dial 1. If you wish to change the current forward-to number, dial 0 and then follow the voice instructions.

Call Transfer

To transfer an active call:

1. While you're on your call, press the switch hook, flash or link key.
2. Wait for the dial tone, then dial the number to which you want to transfer the call.
3. Hang up when the dialed party answers (or when the call goes to voicemail). The call is complete.