These are some common issues. If you still need help with Identity Protection, give us a call at 1.888.488.0247.

  • Trouble logging in: Your login/username is the email address or user ID that you used to sign up for monitoring. You can reset your password by clicking the Forgot Password link on the home page of either site. Please remember that passwords are case sensitive.
  • Unable to verify your identity: If there is a problem with your identity verification during the enrollment process, call Customer Support at 1.888.488.0247. We are available 24/7/365.
  • Error message after logging in: If you receive an error message, try logging out and starting over again. If you continue to have problems, please call 1.888.488.0247.
Still need help? Call 1.888.488.0247 or Live Chat

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