Looking for help with Identity Protection? Please note, we have upgraded customers with Identity Protection to Ziply Device Safety. To learn more, visit our Ziply Device Safety Help Center page.

  • Trouble logging in: Your login/username is the email address or user ID that you used to sign up for monitoring. You can reset your password by clicking the Forgot Password link on the home page of either site. Please remember that passwords are case sensitive.
  • Unable to verify your identity: If there is a problem with your identity verification during the enrollment process, call Customer Support at the number below.  We're available 24/7/365.
  • Error message after logging in: If you receive an error message, try logging out and starting over again. If you continue to have problems, call the number below. 
Still need help? Call 1.888.488.0247

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