If you're having trouble connecting to the internet, try these tools and tips.
Should you reboot?
If you have no connection, check to see if there is a service outage in your area before you reboot your equipment.
Enter your billing telephone number* below.
Billing Telephone Number*
To receive text messages from Ziply Fiber with outage updates, call 1.866.699.4759 and choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter.
If you are having an issue, follow the troubleshooting steps below.
*This is your Ziply Fiber telephone number or the first 10 digits of your Ziply Fiber account number.
1. Automated Troubleshooting Tool
- Go to our Troubleshooting page and log in with your Ziply Fiber ID if prompted.
2. Equipment Reboot
- Follow these reboot directions if you can't log in to use Automated Troubleshooting.
3. Support Wizards
High-Speed Internet Customers: