If you're having trouble connecting to the internet, try these tools and tips.

Should you reboot?

If you have no connection, check to see if there is a service outage in your area before you reboot your equipment.

Enter your billing telephone number* below.

Billing Telephone Number*


*This is your Ziply Fiber telephone number or the first 10 digits of your Ziply Fiber account number.


1. Automated Troubleshooting Tool


2. Equipment Reboot

  • Follow these reboot directions if you can't log in to use Automated Troubleshooting.

3. Support Wizards

Video Gallery

Still need help? Call 1.866.947.5995 or Live Chat

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