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Troubleshooting


Internet and Connectivity Issues

Is there an outage in your area? If your internet is completely down, service may be out in your area.  Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. In the space below enter the first ten digits of your Ziply Fiber account [...]


How to Release & Renew Your IP Address

If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]


Transition to new Ziply Fiber IP blocks

As part of the transition from Frontier Communications to Ziply Fiber, it will be necessary to transition current IP address blocks to new Ziply Fiber IP address blocks. This change is required to ensure continued service. How does this impact your internet service? Unfortunately, failure to [...]