Back

Troubleshooting


Internet Connectivity Troubleshooting

  Follow these simple steps to troubleshoot internet connection issues. Restart your router: Unplug or power off your router, wait 30 seconds, and turn it back on. This simple step can often work wonders. Check for software updates: Outdated software and apps on your computers and [...]


Why is my internet slower than it should be?

Is the slowness limited to a single device? Check other devices connected to your WiFi. Is there another phone, tablet or computer that’s running faster? If the issue is limited to one device, try one of the following quick fixes to get things running smoothly again. Reboot your [...]


How to Release & Renew Your IP Address

If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]