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Troubleshooting


Internet Connectivity Troubleshooting1

  Is there an outage in your area? If your internet is completely down, service may be out in your area.  Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. Enter the first ten digits of your Ziply Fiber account number and [...]


Connection issues – multiple devices

Use this page if your internet starts slowing down or dropping connections across multiple devices. If you’re having trouble with a single device, click here. Reboot router If multiple WiFi-connected devices are running slowly or losing signal, try rebooting your router. Simply power it [...]


Release & Renew Your IP Address

If you're unable to access the internet after restarting your router, try releasing and renewing your IP address.. On the Home tab of the Ziply Fiber app scroll to the QUICK FIX TOOLKIT in the Network Status section. Click RESET IP [...]


No wired internet

Use this page if your computer is directly wired to your router via an Ethernet cable but still can't access the internet.  1. Check connectivity of other devices  No other devices can connect to your WiFi.  If all of your devices are unable to connect to the internet, try the [...]


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