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Troubleshooting


Internet Outage Check

  Outage reported? If there's a known outage in your area rest assured we’re working on a solution. Most issues are resolved within 24 hours. You can use the Ziply Fiber app to subscribe to text-message updates.   No outage reported? If there are no outages reported in your area, [...]


Slow or dropping connections – multiple devices

Use this page if your internet starts slowing down or dropping connections across multiple devices. If you’re having trouble with a single device, click here. Reboot router If multiple WiFi-connected devices are running slowly or losing signal, try rebooting your router. Simply power it [...]


How to Release & Renew Your IP Address

If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]


Outage Notice and Equipment Tests

Internet outage notice  If an internet outage has been detected in your area, you'll find a notification message in the Network Status section of the Home tab in your Ziply Fiber app.  Equipment tests Here’s how to find Ziply Fiber’s diagnostic tools that test your internet [...]


No wired internet

Use this page if your computer is directly wired to your router but still unable to access the internet.  Verify connectivity of other devices  If other devices are connected to your WiFi, there might be an issue with the ethernet port connecting your computer. Try switching the ethernet [...]