Use this page if your internet starts slowing down or dropping connections across multiple devices. If you’re having trouble with a single device, click here. Reboot router If multiple WiFi-connected devices are running slowly or losing signal, try rebooting your router. Simply power it [...]
A router restart, also known as rebooting, is often the quickest and easiest way to resolve a variety of internet issues. If rebooting doesn't solve your connectivity issues, consider performing a factory reset on your router. See steps at the bottom of this page. Reboot your router or [...]
Routers provided by Ziply Fiber come with our built-in tech support. You can rest assured that our equipment is optimal for your chosen internet plan. This page provides recommended specifications for fiber routers of any brand, and answers questions about Ziply Fiber firmware updates. WAN port [...]
If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]
Use the Aginet app to test your internet speed Open the Aginet app. Tap More, then select Test Internet Speed. Tap Test Speed to check your real-time download and upload speeds. Scroll down to see your speed test history. View signal strength of connected devices Here's how to [...]
If your connected device (phone, laptop, tablet, etc) has a poor signal or slow online connection, these are the most common factors that might be causing the problem. (If internet performance is problematic overall, across multiple devices, check out the troubleshooting insights offered here [...]
Use this page if your computer is directly wired to your router via an Ethernet cable but still can't access the internet. 1. Check connectivity of other devices No other devices can connect to your WiFi. If all of your devices are unable to connect to the internet, try the [...]
This page guides your troubleshooting approach based on the status lights illuminating from the bottom of your Aginet TP-Link. Blue flashing Router is ready for setup. Follow instructions here. Blue solid Router is set up but failing to detect a connection. Reboot router: Turn off for [...]
Use this page to interpret lights on fiber routers with NVG in the model name. For help with a WiFi 7 Aginet router go here. No lights If no lights are illuminated on your fiber router it’s likely not powered on: Confirm that the power cord is securely connected from the Power port on [...]
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