Internet Outage Check
Is there an outage in your area? If an internet outage has been detected in your area, you'll find a notification message in the Network Status section of the Home tab in My Account or the Ziply Fiber app. Or you can enter the first ten digits of your Ziply Fiber account number and the [...]
Slow or dropping connections – multiple devices
Use this page if your internet starts slowing down or dropping connections across multiple devices. If you’re having trouble with a single device, click here. Reboot router If multiple WiFi-connected devices are running slowly or losing signal, try rebooting your router. Simply power it [...]
How to Release & Renew Your IP Address
If you have a persistent internet issue that's not resolved by restarting your router, try releasing and renewing your IP address. On a Windows computer: Click Start > Run and type cmd in the Open field, then press Enter. (If prompted, select Run as administrator.) Type ipconfig /release [...]
No wired internet
Use this page if your computer is directly wired to your router but still unable to access the internet. Verify connectivity of other devices If other devices are connected to your WiFi, there might be an issue with the ethernet port connecting your computer. Try switching the ethernet [...]