Update Ziply Device Safety

If you see a message telling you that the virus definitions are out of date, you normally don’t have to do anything. Ziply Device Safety updates itself automatically when your device is connected to the Internet. However, if the virus definitions are not updated automatically, you can do the following:

Note: If update issues persist, you can call our Support Team at 1.888.488.0247 for help. 

PC, Mac or iOS device Android device
  1. Launch Ziply Device Safety app.
  2. Select Tools tab.
  3. Select Check for updates.
  4. Verify last update check by going back to Status tab.
Ziply Device Safety is fully cloud enabled, so there's no need to update the virus database on your Android device. To check latest service status and updates:

  1. Launch the Ziply Device Safety app.
  2. Tap side menu icon (three lines at top left of screen).
  3. Select More and Updates.
  4. Under Updates tap Update now.
Note: Make sure time and date on your device are correct or updates may not install.
Still need help? Call 1.888.947.5995

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