Please read this important note about anti-virus software before you install Ziply Device Safety. You cannot have two anti-virus or multi-purpose security products from different companies installed on your computer.
- If you have anti-virus software installed on your PC, Ziply Device Safety will automatically detect and remove the most common anti-virus and security products during the installation process. You can also manually remove other products by launching the Control Panel and choosing Add/Remove Programs.
- If you have anti-virus software installed on your Mac, you must remove it. To do this, open a Finder window and navigate to Apps. Drag the anti-virus security app to your trash bin. If this doesn't work, go to Spotlight in the top right corner of your screen and type “remove <name of program>” (replace <name of program> with the name of the anti-virus software you are currently running), and then follow the prompts. You may need to authenticate as an administrative user during this process.
- If you have anti-virus software installed on your iOS device, you must remove it through Device Settings or the App store.
- If you have anti-virus software installed on your Android device, you must remove it through Device Settings or Google Play.
To Install Ziply Device Safety:
| 1 | Log into the Ziply (Frontier) Secure portal with the username and temporary password sent to you via email when you first ordered the product. If you did not receive a welcome email or you do not have your username, call our Support Team at 1.888.488.0247. If you have forgotten your password, click the Forgot your password? link on the login screen and enter your email assigned to the subscription, and then check your email for a password reset link. |
| 2 | Once logged in, click the Add Device button beneath your username. |
| 3 | Choose Mine or my child's device if you want to activate Ziply Device Safety on the device you're currently using. |
| 4 | Click the Someone else's device button if you want to install the software on another device. |
| 5 | Follow the instructions on your screen. Once downloaded, run the installer and follow the prompts to complete your installation. The software will show protected once finished. |