Back

Call Trace

If you receive a nuisance or threatening phone call, you can identify the source of the call and activate a trace record. Call Trace must be used immediately after you receive a call you want to trace.

Use Call Trace
  1. Immediately press and release switch hook and listen for special dial tone. (Already hung up? Listen for normal dial tone.)
  2. Press 5 7 and listen for a confirmation announcement. In some areas you will hear instructions to follow.
  3. Hang up.
  4. Contact Ziply Fiber customer service within 10 days. Ziply Fiber will be able to provide your local law enforcement with date and time of traced call. Ziply Fiber cannot release traced numbers to customers.
Email article Print article
Still need help? Call 1.866.947.5988

Recommended Articles

Call Block/Priority

If your Ziply phone services include Call Block, Selective Call Rejection, or Selective Call Acceptance, here's what you need to know. Find out details about the Priority ...

Read the Article
Call Waiting

Call Waiting lets you take another call when you're already on the phone. Call Waiting ID shows you the number and/or name of the incoming caller. Caller ID equipment—either a ...

Read the Article
Call Forwarding

If your Ziply phone services include Call Forwarding, here's what you need to know. For detailed instructions, choose a call forwarding feature, including Call Forward (All Calls), Call ...

Read the Article