Use this page if your computer is directly wired to your router via an Ethernet cable but still can't access the internet.
1. Check connectivity of other devices
No other devices can connect to your WiFi.
If all of your devices are unable to connect to the internet, try the troubleshooting tips here.
Other devices are connected to WiFi.
If other devices are connected to your WiFi, there might be an issue with one of the cables or cords connecting your computer.
2. Check connected cables and cords
Power cord
Make sure the router’s power cord is securely connected at both ends, and plugged directly into a working electrical wall outlet, not a power strip.
Ethernet cable
- Try switching the Ethernet cable to one of the other available ports on the back of your router.
- Try using a different Ethernet cable.
ONT cable
Confirm that the connection is secure between your router and the Optical Network Terminal (ONT), which may be mounted on a wall in your garage, a closet, or outside.
3. Reboot your router
If you’ve tried a different Ethernet port and confirmed that all the connections are secure, try rebooting the router.
- Power off the router for at least 30 seconds.
- Power it back on and allow a few minutes for your router to fully reboot and reconnect.
If your computer is still unable to connect to the internet after completing the troubleshooting steps on this page, contact our Technical Support team for assistance.