Here are 3 possible reasons why you can't make long distance calls:

  • Your Call Forwarding service is turned on.
  • There is a physical problem at a telephone switch.
  • Your payment is overdue so your long distance calling service is restricted.

Please try our Support Wizard to help diagnose and fix the problem. If that doesn't help, contact your long distance carrier (this includes Ziply Fiber long distance customers) for assistance.

Prevent Your Phone Service From Being Switched Without Your Consent
Ziply Fiber can prevent your phone service from being switched without your consent. A "PIC" or "Primary Interexchange Carrier" refers to your choice of Long Distance service provider(s). You can request a "PIC freeze" to prevent unauthorized changes to your selections. When you add this freeze, any attempt made to change your service to a new carrier will be stopped. If you wish to change to a new phone service provider in the future, you must call Ziply Fiber and ask that the freeze be removed. This is called "lifting your PIC freeze".

To comply with FCC regulations, Ziply Fiber is required to obtain your authorization prior to placing this method of prevention on your account. Please fill out the information on the Local Carrier Freeze Form. Once all of the information is complete, click the checkbox "I Agree" and then click Submit.

Still need help? Call 1.866.699.4759 or Live Chat

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