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Troubleshooting


Troubleshoot Phone Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Automated Troubleshooting

Use the automated troubleshooting tool if you're having trouble with your fiber or DSL internet connection, TV signal, or phone service. This tool has no effect on your billing, your channel lineups, or your recorded programs. It's quick, safe, and effective. How it works: The tool checks to [...]


Battery Backup

Your Home Phone Unlimited service uses electrical power to function. If you lose power a battery backup unit (BBU) will provide power to your phone and keep it connected to make phone calls, including emergency 911 calls. To be sure you are protected with this function, we've partnered with [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]


Troubleshoot Your Battery Backup Equipment

The Battery Backup Unit (BBU) and the Power Supply Unit (PSU) are required for Digital Phone service to the Optical Network Terminal (or ONT). Each Battery Backup Unit must have a Power Supply Unit that plugs into an outlet, supplying power to it. Each Power Supply Unit has a small green [...]


Local Area Code Changes

When parts of the country grow to have too many local phone numbers, changes are needed. Sometimes new area codes are introduced. That can mean that people have to dial their own area code to complete a local call. These changes are overseen by the North American Numbering Plan Administration [...]