Use Telecommunications Relay Service (TRS) with 711

If you or someone you know is deaf, hard of hearing or has difficulty speaking, Telecommunications Relay Service (TRS) is a free service that provides a specially trained communications assistant (CA) to help relay your conversation in real time.

This free service is available 24 hours a day, 7 days a week, including holidays. 

If you have a hearing or speech disability

1. Connect your TTY (Text Telephone) or communication device.
   Or use a TRS-supported app or service, if you prefer.
2. Dial 711 on your device.
3. Wait for the communications assistant (CA) to answer. They’ll introduce themselves and ask how they can help.
4. Tell the CA the number you want to call.
5. Start your conversation.
• You type or speak to the CA, and they relay your words to the other person.
• The CA will also type back what the other person says, so you can follow along.

If you’re calling someone who uses TRS

1. Dial 711 from your phone. No special equipment or apps are needed on your end.
2. Tell the CA that you’re trying to reach a TRS user. Provide the phone number of the TRS user.
3. The CA will connect you and relay the conversation.

Long distance calling

While TRS is a free service, standard long-distance rates apply if using the service for a long-distance call.