With auto-attendants you can identify, segment, and route callers to the most appropriate agents on your team. These articles offer instructions for enterprise accounts with Ziply Fiber Hosted Voice.
Auto-attendant overview
The auto-attendant editor lays out your routes in clear columns and rows so you can see exactly what you're building and how it all fits together. You can build and keep as many auto-attendants as you need. Changes are saved in real time, so you can close the window at any time and finish it later.
In Business Cloud > Auto Attendant, you'll see all auto-attendants on the account. To create a new auto-attendant, click + Add Auto-Attendant. The builder opens in a new window.
- Name: The name of the auto-attendant. If a name hasn't been saved, this field displays "untitled auto-attendant" until a name is added.
- Assigned Phone Number: A phone number must be assigned before calls can be directed through the auto-attendant. If this is blank, contact Customer Support for assistance.
- Modified Date: The date and time that this auto-attendant was last modified.
Status definitions
- Incomplete: There are open routes that need to be closed before the auto-attendant can be launched.
- Valid: All routes are closed, and the auto-attendant is ready to be activated.
- Activated: The route has been launched and it can now be assigned to a phone number.
- Linked: A phone number is linked and this auto-attendant is live.
Tools
Hover over an auto-attendant to see the tools on the right.
Delete: Permanently delete this auto-attendant. This cannot be undone. Before deleting an auto-attendant, it's best to redirect the phone number first, so calls aren't inadvertently sent to an attendant that no longer exists.
Duplicate: Make a copy of an auto-attendant so you can make changes. 
Launch: On a valid auto-attendant, click Launch to make it available as a destination in the Phone Number menu. Then go to Phone Numbers > Edit to assign the number to this active auto-attendant.
Deactivate: Deactivate the auto-attendant. Activated status will be downgraded to Valid, and Linked status will be downgraded to Activated.
Edit: Make changes to an inactive auto-attendant in the builder. Active auto-attendants cannot be edited.