Contract Buyout | Ziply Fiber

Switching is easy!

 

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Obtain final bill from your previous provider
With the early termination fee included

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Complete the simple online form

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Enjoy your Ziply Fiber internet

 

Contract Buyout Qualification

To qualify for the Contract Buyout offer, you must purchase and install a qualifying fiber internet plan and submit a request within 90 days of the purchase of your Ziply Fiber service through the web-based form above. The payment amount will be determined by the early termination fee on the final bill from your previous internet provider, not to exceed $200, and will be provided as a credit on your Ziply Fiber bill. The final bill from your previous internet provider must show the early termination fee. 

 

Contract Buyout FAQs

 

Residential customers who have purchased and installed a Fiber 50, 200, Gig, 2 Gig or 5 Gig internet plan, or Small Business customers who have purchased and installed a Fiber 100, 500, or Gig internet plan can participate in our Contract Buyout offer. Submit your online form at ziplyfiber.com/contractbuyout within 90 days of the purchase of Ziply Fiber service.

You can find the early termination fee (also seen as “ETF”) listed as a charge on your previous internet provider’s final bill. When completing your online form, please be sure to include the bill from your previous provider that clearly shows the early termination fee that you were charged.

Early termination fees can be incurred after your final statement, depending on your provider. If you do not see these charges on your bill, please reach out to your previous provider for the statement that shows the early termination fee charged.

Your online form will be reviewed and approved by one of our Ziply Fiber team members. Once approved, you will see a credit applied to your account within 30 days or two billing cycles.

No, we will not send the credit amount to your previous provider. The amount will be provided in the form of a credit on your Ziply Fiber internet account.

No, we will not direct deposit the credit amount. The amount will be provided in the form of a credit on your Ziply Fiber internet account.

Ziply Fiber will cover up to, but not exceeding, $200 of your early termination fee.

No. Wireless providers and/or subscription TV services are not eligible for Ziply Fiber’s Contract Buyout offer. The Contract Buyout offer applies to customers leaving a previous internet provider for qualifying Ziply Fiber internet service.

Ziply Fiber’s Contract Buyout offer only applies to the early termination fee. All additional charges you owe your previous provider, such as taxes, fees, equipment or other, will not be reimbursed.

Customers are only able to take advantage of the Contract Buyout offer one time during the life of their Ziply Fiber account. We do appreciate you choosing Ziply Fiber!