How can I change plans / upgrade my speed?
The easiest way to upgrade your Ziply Fiber speed is to log in to My Account or the Ziply Fiber App, open the Account tab and use the UPGRADE MY SPEED link under Plans and services.
Can I choose a slower speed / downgrade?
This option isn't currently available online. If you're looking to lower your monthly price, please chat with an agent or give us a call at the number below.
Will I need to schedule another technician appointment to upgrade?
It depends. When you complete the upgrade process in My Account or the Ziply Fiber app, we’ll determine if your current equipment can support faster speeds. In some cases, we can send upgraded equipment directly to you. If a technician is required, a calendar displays during the upgrade process, allowing you to select an appointment that's convenient for you.