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Troubleshoot Phone Issues

No dial tone Make sure your phone is plugged into the wall jack. If multiple phones share the same line, confirm that all phones are hung up. For a phone using electric power, make sure it’s plugged in and the power outlet is working. If your phone runs on battery power, [...]


Internet Outages

If there's a known outage in your area rest assured we’re working on a solution. Most issues are resolved within 24 hours. You can use the Ziply Fiber app to subscribe to text-message updates.   If there are no outages reported in your area, follow these simple steps to troubleshoot a [...]


Troubleshooting Fiber TV

Find out how to reset or reboot your TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, find the latest channel lineups here.   Connecting Your Set-Top Box  TV Remote User [...]


Payment & Login Issues

Solve issues with online payments and login issues with My Account and the Ziply Fiber app. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. [...]


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