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Step-by-Step Instructions


Internet and Connectivity Issues

Is there an outage in your area? If your internet is completely down, service may be out in your area.  Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. In the space below enter the first ten digits of your Ziply Fiber account [...]


Troubleshoot Phone Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]


Automated Troubleshooting

Use the automated troubleshooting tool if you're having trouble with your fiber or DSL internet connection, TV signal, or phone service. This tool has no effect on your billing, your channel lineups, or your recorded programs. It's quick, safe, and effective. How it works: The tool checks to [...]


Troubleshoot DISH TV

DISH® TV provides their own troubleshooting and support for DISH subscribers.  Visit the DISH TV support site for help with these kinds of issues and more: No signal, blue, or snowy screen Black, blue or snowy screen Frozen screen Distorted, low or no sound [...]


Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]


Help With Account Issues

Check this page for solutions to issues with online payments and your Ziply ID. Online Payment Issues  I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments > [...]


Troubleshooting Fiber TV

Find out how to reset or reboot your TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on Fiber TV, download and print the [...]