Internet Outage and Connectivity
Connection issues? Reboot for fast resolution. If internet is slow, offline, or pixelated across multiple devices, try rebooting your WiFi router. Unplug the router for about 30 seconds and plug it back in. This simple step fixes a variety of internet connectivity issues. For more [...]
Troubleshoot Phone Issues
Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]
Long Distance Call Problems
Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]
Help With Account Issues
Check this page for solutions to issues with online payments and your Ziply ID. Online Payment Issues I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments > Payment [...]
Troubleshooting Fiber TV
Find out how to reset or reboot your TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, please use our Support Wizard to restore it. For more information on Fiber TV, download and print the [...]