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Troubleshoot Phone Issues

No dial tone Make sure your phone is plugged into the wall jack. If multiple phones share the same line, confirm that all phones are hung up. For a phone using electric power, make sure it’s plugged in and the power outlet is working. If your phone runs on battery power, [...]


Troubleshooting Fiber TV

Find out how to reset or reboot your TV equipment and how to fix a pixelated or tiled TV image, plus read troubleshooting tips for your remote control. If your on-screen guide is missing, find the latest channel lineups here.   Connecting Your Set-Top Box  TV Remote User [...]


Payment Issues

You can research and solve many account payment issues online. To learn more about using My Account or the Ziply Fiber app to manage your Ziply Fiber account, see Set up Online Account Access. Missing bill payment If your Ziply Fiber payment isn't showing on your bill, see Missing Bill Payment. [...]


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