Remote Access Forwarding
When you’re away from your phone but still want to receive calls, you don’t need to get back to your phone to set things up. Unconditional Call Forwarding, or forwarding all calls, is available remotely using the voicemail system, so it will continue to function even if there is a power outage, internet outage, or device failure.
1. From a phone not connected to your account, dial your 10-digit phone number.
2. When you hear your voicemail greeting, press #.
3. Enter your voicemail PIN followed by #.
4. Press 8 for personal option.
5. Press 5 to access the Call Forwarding menu.
- Press 1 to forward all calls. Enter forwarding destination number followed by #. You will hear, “All calls will be forwarded.”
- Press 2 to send all calls to your line. You will hear, “Calls will ring your line, goodbye.”
Star Codes
These star codes are applied to the line. For each Call Forwarding star code, the call handling options are: Busy Tone, Forward, and Send to Voicemail.
Star Codes Disclaimer
Star codes are customized by your service provider. Please refer to your user guide for the list of star codes available on your service.
| Star Code | Instructions |
|---|---|
| Forward Call to Voicemail (BCC only) | Send a call directly to another user's voicemail box.
1. Place the caller on hold. The caller will hear hold music. 2. Dial the star code + the user’s extension.
4. Hang up. The caller will be in the other user’s voicemail box |
| Call Forward: All Calls | Choose where to forward all calls to your line. Also known as Unconditional Call Forwarding.
1. Dial the star code. 2. Enter your voicemail PIN followed by #. 3. Choose an option:
|
| Call Forward: Busy | Choose where to forward calls when you’re on another call.
1. Dial the star code. 2. Enter your voicemail PIN followed by #. 3. Choose an option:
|
| Call Forward: Out of Service | Choose how calls will be handled when your line is out of service or not registered.
1. Dial the star code. 2. Enter your voicemail PIN followed by #. 3. Choose an option:
|
| Call Forward: No Answer (On/Off) | Choose how calls will be handled when your line isn't answered.
1. Dial the star code. 2. Enter your voicemail PIN followed by #. 3. Choose an option: 4. Press 1 to forward calls. Enter the destination’s 10-digit phone number followed by #. You will hear, “All calls will be forwarded when not answered. Goodbye.” 5. Press 2 to send calls to voicemail. You will hear, “Calls will be sent to voicemail when not answered. Goodbye.” |