User Management

All users on your account are listed here. To edit the settings for a specific user, hover over the user and click Edit on the right. For each user, there are five tabs that organize the user’s settings: Calls, Devices, Plans, Settings and Voicemail.


The Calls tab lists the user’s phone number(s) and the settings that control how incoming calls to this user are handled.

Phone Numbers

All phone numbers pointing to this user are listed here. Incoming calls to these numbers will follow the user’s Call Handling and Call Screening options as defined below.


Call Screening

Call Screening can help block unwanted calls from reaching you, and you can decide what happens to the calls you turn away. Are they hung up on automatically, or do they hear a message first? Do you forward them to another number, or do you send them to your voicemail?

Choose how calls from anonymous numbers, toll-free numbers, and other callers—including Custom Callers (specific phone numbers)—will be handled: Allow, Allow with Priority Ring, Block, Block with Message, Forward or Voicemail.

Call Handling

Call Handling determines how incoming calls are routed under various circumstances. In the first section, create or manage your Call Handling Schedules, Call Waiting and Do Not Disturb settings. Just below that, select and configure a ring strategy.

Still need help? Call 1.866.947.5988

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