Edit Auto Attendant

Once an auto-attendant has been  shuttle  activated, whether or not a phone number has been assigned yet, it can no longer be edited. This is because the Auto-Attendant route builder saves changes in real time, and we don't want you to accidentally break an active call flow, even temporarily.

If you just want to take a look at how the auto-attendant is set up, click open to open it in View Only mode. But if you do need to make changes, you have a few options:

 

Option 1: Duplicate, Edit, Switch

  1. In the Voice Portal, go to the Auto-Attendant page. Locate the one you want to modify and click duplicate Duplicate.
  2. Click pencil Edit to open the builder and make any necessary changes.
  3. Go back to the Auto-Attendant page, find the one you just modified, and click shuttle Activate.
  4. When you're ready for the new version to go live, go to the Phone Numbers page and locate the phone number assigned to the original auto-attendant.
  5. Click the destination on the right and change it to the new auto-attendant. Calls to that phone number will now be directed through the new auto-attendant.
  6. Go to the Auto-Attendant page, locate the original, and click no shuttle Deactivate.
  7. Delete the old version or rename it so users don't confuse them.

Option 2: Deactivate, Edit, Reactivate

To avoid breaking an active call flow, make these changes after-hours when you're sure calls aren't coming in for as long as it will take to make changes.

  1. In the Admin Portal, go to the Phone Numbers page and locate the phone number assigned to the auto-attendant you want to modify.
  2. Click the phone number destination on the right and change it to "None" or another viable option (like a temporary auto-attendant).
  3. Go to the Auto-Attendant page and locate the one you want to modify. Click no shuttle Deactivate.
  4. Now click pencil Edit to open the builder and make any necessary changes.
  5. When you're done, go back to the Auto-Attendant page, locate the auto-attendant you just modified, and click shuttle Activate.
  6. Click the Assign Phone Number link to go to the Phone Numbers page.
  7. Locate the phone number you want to assign, then click the destination on the right and change it back to the auto-attendant.
  8. Click [Save]. Calls to that phone number will now be directed through the auto-attendant.
Still need help? Call 1.866.947.5988

Related Articles

CentraNet

Download the following user guides for an introduction to CentraNet and its features:  CentraNet Service User Guide  CentraNet CustoPak User ...

Read the Article
AnyWare

The AnyWare cloud-based business phone system is the most flexible and cost-effective path for small and mid-sized businesses toward a reliable, feature-rich business phone system. It is ...

Read the Article