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Hosted Voice Training Videos

Admin Portal

Communicator App

   

Introduction

The web-based Admin Portal allows businesses to manage their Hosted Voice service.

Introduction

The Communicator App provides calling and collaboration features.

Custom Schedules

Admins can use the Schedule feature to manage incoming calls.

Preferences

Use the Preferences setting to customize your settings.

Swap Out Phones

Use the Swap Out Phones feature to swap devices.

Auto Answer

The Auto Answer feature allows you to answer calls automatically.

Voicemail Transcriptions

This feature transcribes your voicemail messages and sends them to your email.

Call Transfers/3-Way Calling

Transfer calls internally and externally and use three-way calling.

Voicemail

This feature allows you to modify user voicemail options.

Call Hold

Use the Call Hold feature to put your current call on mute.

Hold Music

Use this feature to customize your Hosted Voice hold music.

Call Waiting

Call Waiting allows you to put a call on hold and answer a second line.

Presence/BLF

The Presence/BLF feature allows other members to see your availability.

Click to Dial

This feature allows you to initiate a call by clicking any number in the Communicator app.

Auto Attendant

Auto Attendant enables the identification, segmentation, and routing of callers.

Device Supported

Use this feature to pair your headset with the app.

Hunt Groups

This feature shows how to direct incoming calls to a Hunt Group.

File Transfer

File Transfer allows you to copy and move files from one computer to another over a network.

 

Messaging Chat Rooms

Use this feature to send individual and group messages.

End-User Portal

Presence

Use the Presence feature to indicate your availability and status to other users.

Introduction

The End User Portal allows you to modify voice services remotely using an internet connection.

Screen Sharing

Screen sharing allows you to share your screen while on a call.

e911 Address

This feature allows you to update your E911 address.

Video Conferencing

This feature allows you to conduct virtual meetings with your team.

Custom Schedules

This feature allows you to manage incoming calls based on a date and time.

Voicemail Retrieval

This feature allows you to access your voicemail from any computer that has the Communicator app.

Call Waiting

Use Call Waiting to take another call when you're already on a call.

 

Do Not Disturb

Use this feature to forward or send all calls to your voicemail.

Phones

Call Forwarding

The Call Forwarding feature forwards all incoming call to a specified number.

Polycom CCX 500

Learn how to place and answer calls, open voicemail, transfer calls, and make conference calls.

Find Me

Receive calls on any physical phone within your business, including different office locations.

Polycom VVX 311

Learn how to place and answer calls, open voicemail, transfer calls, and make conference calls.

Call Screening

Customize your screening options on incoming calls on your Hosted Voice phone.

Polycom VVX 501

Learn how to place and answer calls, open voicemail, transfer calls, and make conference calls.

Voicemail to Email

Send notifications to your email when you receive voicemail on your Hosted Voice phone.

 

Still need help? Call 1.866.947.5988

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