What to expect Day before: You'll receive a reminder text one day before the appointment. Day of: On the day of the appointment a technician will call on the way to your place, and again when they arrive. Be sure someone over the age of 18 is on the premises and can communicate [...]
This page guides you through setting up an NVG router and connecting devices to WiFi. If you’re a new customer with a scheduled installation, our technician will set up your Ziply Fiber router during the installation appointment. For a list of technical specifications for fiber routers, [...]
Self-installation options allow select Ziply Fiber customers to skip the technician installation appointment and get online as soon as possible. Who is eligible for self-installation? Addresses that already have a Ziply Fiber ONT are eligible for self-installation. This means we can activate your [...]
Aginet TP-Link router For help finding or changing the network name or password for a WiFi 7 Aginet router, go here. Arris NVG router Before changing the name and password for your home network, it’s a good idea to note all of the devices you want connected to WiFi (such as phones, [...]
Routers provided by Ziply Fiber come with our built-in tech support. You can rest assured that our equipment is optimal for your chosen internet plan. This page provides recommended specifications for fiber routers of any brand, and answers questions about Ziply Fiber firmware updates. WAN port [...]
After a Ziply Fiber technician has installed your WiFi 7 router, use these steps to connect WiFi-enabled devices to your network. Connect a smartphone or tablet Locate the manufacturer’s QR code on the bottom of your WiFi 7 router. Using a phone or tablet with a camera that supports [...]
Use this page for help setting up your WiFi 7 network, accessing or changing your network password, and connecting devices to it. Set up your WiFi 7 network Before beginning you'll need the Aginet app downloaded from your preferred app store and installed on your phone. Step 1: Create a network [...]
If you’re switching from Ziply Fiber's NVG578 to a non-Ziply router, follow these steps to activate bridge mode on the NVG578. Why activate bridge mode? Ziply Fiber’s NVG578 model combines both router and Optical Network Terminal (ONT) functionality. If changing to a non-Ziply [...]
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