Most Ziply Fiber account account changes can be made online. See the bottom section for changes that require a contact (chat or call). Make these changes online or in the app You can make the following changes in My Account or the Ziply Fiber app. Account tab Upgrade your internet speed [...]
How do I cancel or place my account on vacation hold? You can cancel or place your Ziply Fiber account on vacation hold via chat. Or you can call us at the number below. How much does it cost to cancel Ziply Fiber? There is no fee to cancel fiber service. Does Ziply Fiber have contracts? No. [...]
My Account and Ziply Fiber App Password To change your password once logged in, click CHANGE PASSWORD from the Home tab in My Account or the Ziply Fiber app. If you've forgotten your password, click FORGOT PASSWORD from the login page. Ziply Device Safety Password Log in to the Ziply Device [...]
Managing your Ziply Fiber account online is the easiest and fastest way to see and pay your bills and change or troubleshoot your service. With online access, you can use My Account from a laptop or desktop computer or use the Ziply Fiber app on a mobile device. Who needs to set [...]
You can view orders and service tickets in My Account or the Ziply Fiber app. Order tracking See the status of open orders at the top of the Home tab. Order history You can view a list of your prior orders or service tickets from the Account tab by clicking VIEW ORDERS AND SERVICE TICKETS [...]
You can research and solve many account payment issues online. To learn more about using My Account or the Ziply Fiber app to manage your Ziply Fiber account, see Set up Online Account Access. Missing bill payment If your Ziply Fiber payment isn't showing on your bill, see Missing Bill Payment. [...]
If you're moving, follow the steps below to transfer Ziply Fiber internet service to your new address. Check your new address to see if Ziply Fiber is available. If it is available, call us at 866.MYZIPLY with your account number handy to schedule the installation. Make sure you or [...]
You can access and manage your Ziply Fiber account from mobile devices and tablets using the Ziply Fiber mobile app. Download the app for free. Apple App Store Google Play After downloading the app, set up your online account access if you haven't already done so. You can also [...]
How can I change plans / upgrade my speed? The easiest way to upgrade your Ziply Fiber speed is to log in to My Account or the Ziply Fiber App and use the UPGRADE MY SPEED link on the Account tab under Plans and services. Can I choose a slower speed / downgrade? This option isn't currently [...]
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