No dial tone Make sure your phone is plugged into the wall jack. If multiple phones share the same line, confirm that all phones are hung up. For a phone using electric power, make sure it’s plugged in and the power outlet is working. If your phone runs on battery power, [...]
International calling rates Use our downloadable rate card to determine the cost of international calls with one of our World Calling Plans added to your Ziply Fiber Home Phone service. Without one of our international calling plans, you're charged a per-minute rate for international calls. [...]
Looking for help with Identity Protection? Please note, we have upgraded customers with Identity Protection to Ziply Device Safety. To learn more, visit our Ziply Device Safety Help Center page. Trouble logging in: Your login/username is the email address or user ID that you used to sign up [...]
Having a Fiber TV issue? Try these tips for solving other problems: Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new. Restart Fiber TV equipment to fix connectivity and image issues Can't watch special programs or sporting events [...]
You can research and solve many account payment issues online. To learn more about using My Account or the Ziply Fiber app to manage your Ziply Fiber account, see Set up Online Account Access. Missing bill payment If your Ziply Fiber payment isn't showing on your bill, see Missing Bill Payment. [...]
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