Do you need help with: Your voicemail Blocking phone calls Long distance problems Local area code changes Battery backup for [...]
Is there an outage in your area? If an internet outage has been detected in your area, you'll find a notification message in the Network Status section of the Home tab in My Account or the Ziply Fiber app. Or you can enter the first ten digits of your Ziply Fiber account number and the [...]
There are typically three possible reasons that you're unable to make long-distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Prevent Your [...]
Looking for help with Identity Protection? Please note, we have upgraded customers with Identity Protection to Ziply Device Safety. To learn more, visit our Ziply Device Safety Help Center page. Trouble logging in: Your login/username is the email address or user ID that you used to sign up [...]
Having a Fiber TV issue? Try these tips for solving other problems: Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new. Restart Fiber TV equipment to fix connectivity and image issues Can't watch special programs or sporting events [...]
Solve issues with online payments and your Ziply Fiber login ID. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. Incomplete payment process Your [...]
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