Step-by-Step Directions

Internet Outage Check

  Is there an outage in your area? If your internet is completely down, service may be out in your area.  Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage. Enter the first ten digits of your Ziply Fiber account number and [...]

Troubleshoot Phone Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]

Troubleshoot Identity Protection

Looking for help with Identity Protection? Please note, we have upgraded customers with Identity Protection to Ziply Device Safety. To learn more, visit our Ziply Device Safety Help Center page. Trouble logging in: Your login/username is the email address or user ID that you used to sign up [...]

Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]

Troubleshooting Fiber TV

Having a Fiber TV issue? Try these tips for solving other problems: Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new. Restart Fiber TV equipment to fix connectivity and image issues Can't watch special programs or sporting events [...]

Payment & Login Issues

Solve issues with online payments and your Ziply Fiber login ID. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. Incomplete payment process Your [...]