Troubleshoot Phone Issues
Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]
Internet Outage Check
Is there an outage in your area? If an internet outage has been detected in your area, you'll find a notification message in the Network Status section of the Home tab in My Account or the Ziply Fiber app. Or you can enter the first ten digits of your Ziply Fiber account number and the [...]
Long Distance Call Problems
Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]
Troubleshoot Identity Protection
Looking for help with Identity Protection? Please note, we have upgraded customers with Identity Protection to Ziply Device Safety. To learn more, visit our Ziply Device Safety Help Center page. Trouble logging in: Your login/username is the email address or user ID that you used to sign up [...]
Troubleshooting Fiber TV
Having a Fiber TV issue? Try these tips for solving other problems: Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new. Restart Fiber TV equipment to fix connectivity and image issues Can't watch special programs or sporting events [...]
Payment & Login Issues
Solve issues with online payments and your Ziply Fiber login ID. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. Incomplete payment process Your [...]