Step-by-Step Directions

Internet Outage and Connectivity

  Connection issues? Reboot for fast resolution. If internet is slow, offline, or pixelated across multiple devices, try rebooting your WiFi router. Unplug the router for about 30 seconds and plug it back in. This simple step fixes a variety of internet connectivity issues. For more [...]

Troubleshoot Phone Issues

Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]

Long Distance Call Problems

Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]

Troubleshoot Identity Protection

Looking for help with Identity Protection? Please note, we have upgraded customers with Identity Protection to Ziply Device Safety. To learn more, visit our Ziply Device Safety Help Center page. Trouble logging in: Your login/username is the email address or user ID that you used to sign up [...]

Troubleshooting Fiber TV

Having a Fiber TV issue? Here are some tips for solving other problems: Press Menu on the remote and scroll down to Help. Also check out Channel 131 to see what's new. Restart Fiber TV equipment to fix connectivity and image issues Can't watch special programs or sporting events [...]

Help With Account Issues

Check this page for solutions to issues with online payments and your Ziply ID. Online Payment Issues I lost internet access while making a payment Don't worry. Your payment is not complete until you reach the confirmation page. If you lose access during your payment, click My Payments > Payment [...]