30-day moneyback guarantee

At Ziply Fiber, we’re committed to providing you with fast, reliable internet.

We work hard every day:

  • To connect you to data and experiences that matter most.
  • To give you refreshingly great customer service.
  • To make positive contributions to our communities.
  • To earn your trust.

The Ziply Fiber 30-day moneyback guarantee delivers on that promise. It’s about our confidence in the fact that we think you’ll love your Ziply Fiber internet service.

If you’re not completely satisfied with our fast, reliable internet and our refreshingly great customer service in your first 30 days, we’ll give you a full refund on the internet service.

If you are not completely satisfied with your Ziply Fiber service, contact Ziply Fiber to request disconnect of eligible service within 30-days from the time of installation. Refund is limited to one credit per household. Refund applies to the monthly internet service rate only and excludes any installation fee or associated equipment lease fees. All equipment associated with the cancelled service must be returned within 30 days of cancellation. Refund to customer will be made within 60-days of cancellation in the form of a debit card mailed to customer’s address on-file.

Updating file attachment!