Ziply Fiber Social Media Community Guidelines

1. Introduction

Welcome to the Ziply Fiber Social Media Community! Through our social media channels, we strive to provide a safe space for us to connect with you around our products and services.

If you post, comment, respond or engage on one of our social media channels, then you agree to follow these Community Guidelines, which apply in addition to the Terms and Conditions or other legal notices provided by Ziply Fiber and/or the social media network(s) owners.

2. Engaging on Ziply Fiber Social Media

2.1 How to Get Help

Our social media pages are moderated by Ziply Fiber’s Social Care Team. Their goal is to provide assistance, guidance and information to answer your questions, comments, feedback or concerns. The care team will do their best to moderate and respond quickly to our community member’s posts, comments, replies, and feedback. While we strive to discuss matters publicly, the care team will often request that you send a private or direct message to gather account-specific information needed to complete your request.

For urgent matters, we recommend contacting us by more immediate means, such as by phone at (866) 699-4759.

2.2 Keep it Courteous, Relevant & Appropriate

To ensure that our community remains a productive space, we ask that posts, comments and replies stay on topic. As community members, you are expected to keep conversations family friendly and treat other community members, including Ziply Fiber’s Care Team, with courtesy and respect.

We reserve the right to hide or delete comments, replies or posts that we deem to be:

  • Hate speech or discriminatory posts of any kind, including but not limited to age, gender, race, religion, nationality, sexual orientation, gender identity or disability.
  • Profane, obscene or inappropriate language
  • Threats; personal attacks; abusive, defamatory, derogatory or inflammatory language; or stalking or harassment of any individual including employees, entity or organization
  • False, inaccurate, libelous or otherwise misleading in any way.
  • Indecent, sexually explicit or pornographic material of any kind—including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language
  • Inappropriate comments or inferences about our competitors (e.g. disparaging remarks or any statements about their products)
  • Comments that our moderators deem to be off topic or unrelated, including solicitations and advertising
  • Third-party intellectual property, such as any copyright-protected material or any trademarks or logos, except with the express consent of the owners of such intellectual property
  • “Bumping” the act of posting the same message or comment multiple times, causing other community member’s content to be pushed down, making it harder for our care team to moderate their concerns. In the case of identical posts, we will leave the first submission up and delete or hide any duplicates.
  • Names of any individuals, and/or other information that could allow anyone to identify the individual(s), such as an address, phone number, social security number, license plate number, service address, hometown, etc. unless those individuals have expressly consented to such use
  • Irrelevant or off-topic posts
  • All spam comments (e.g. I need a boyfriend, message me about a work from home opportunity, etc.)

Users who violate these guidelines may be warned, and as necessary, immediately banned without warning from our communities.

As a community member, your comment, response or other posting may also be submitted to law enforcement if we have a good faith belief that disclosure of such information is reasonably necessary to detect and prevent fraud or to protect the safety of the public or an individual.

3. Privacy & Security

Do not share or post any personal or sensitive information that you would not want to make public or generally available about yourself or others. This can include but is not limited to personal information like your social security number, PIN, billing address, etc. Even if something is deleted, it may have already been viewed by others, indexed and available through search engines or screenshotted. Even in private or direct message with the Ziply Fiber Care team, we ask that you never share things like your social security or PIN. Our team will let you know what we need to assist us with your situation. As required, our team may need to contact you by more secure methods to gather more information to help with your situation. If you accidentally share or post personal information on one of our social channels, our team will do our best to hide or delete it as soon as we see it. However, we cannot guarantee how quickly this can be accomplished and take no responsibility.

We value the safety and privacy of our employees. While it is okay to share an employee’s first name or first name with last name initial in public, any personally identifying information of an employee will be deleted to protect our employee’s privacy.

4. The Fine Print

4.1 Open Community

4.1.1 Our social platforms are open and public communities. Community participants are responsible for their comments, replies and/or posts.

4.1.2 The opinions, statements and viewpoints expressed by community members do not necessarily reflect the views of Ziply Fibers, its subsidiaries, employees, vendors, or the social networks themselves, nor do they constitute Ziply Fiber’s official position.

4.1.3 Ziply Fiber’s Social Care Team will moderate as best they can to ensure all engagements comply with community guidelines.

4.2 Third-Party Sites

4.2.1 Ziply Fiber’s Social Care Team may occasionally share links to 3rd party sites when we think the poster may find the information useful of helpful. This does not constitute an official endorsement of the site, organization, entity or company.

4.2.2 As an organization, Ziply Fiber may have advertising relationships with different vendors, companies, organizations or sites. We will do our best to identify and disclose any of these relationships when applicable.

4.3 Litigation

4.3.1 The Ziply Fiber Social Care Team is not permitted to discuss or moderate conversations about threatened, current or past litigation against the company, its subsidiaries, vendors or employees. Any mention of litigation will promptly be hidden and not addressed or engaged with by the Social Care Team.

4.4 Employee Participation

4.4.1 Employees of Ziply Fiber, along with companies or vendors that work with Ziply Fiber, are not required to engage on our social channels. Any engagement or participation is solely voluntary, personal in nature and not as a representative of Ziply Fiber or their respective employers.

4.4.2 Ziply Fiber employees are responsible for reading and understanding Ziply Fiber’s policies, guidelines and procedures governing their use of internal or external websites.

4.5 Media Inquiries

4.5.1 Ziply Fiber’s social media accounts are not a point of contact for media inquiries. If you are a member of the media, please visit our Newsroom for more information and press contacts.

4.6 We May Share and Use Your Content

4.6.1 By posting content on any of Ziply Fiber’s social media channels, you understand that you are giving Ziply Fiber the non-exclusive, irrevocable right to reproduce your posts (including any images or content that are part of the post), together with your name, handle and profile picture (if applicable) for attribution purposes. This includes usage in other channels, worldwide, for our own business purposes, that may include advertising and promotional purposes.