Grow your business with Ziply Fiber

Our support teams are available by chat and phone.

• Business customer service: For business-related support, contact 1.866.ZIPLY88 (1-866-947-5988), 8am-5pm PST, Monday-Friday.

• Residential customer service: For billing inquiries, account management and general service questions, call 1.866.MYZIPLY (1-866-699-4759). Operating hours are 8am-7pm PST, Monday-Friday, and 8am-6pm PST, Saturday-Sunday.

• Online help center: Access resources for billing issues, account management, product information, internet setup and more. Visit https://ziplyfiber.com/smallbusiness/support.

Static IPs and security features work together to provide businesses and individuals with reliable and secure internet access.

A static IP address is a fixed, unchanging IP address assigned to a device or network. Unlike dynamic IPs that change periodically, static IPs remain consistent. This is ideal for hosting websites, email servers or remote access applications. It enables secure access to your network from remote locations and simplifies the management of smart devices by providing a consistent address.

Installation for business accounts normally involves two important steps: fiber drop and fiber installation.

A fiber drop consists of our trained technicians bringing the direct fiber line from the utility pole to your business’s telecom closet or desired connection point. One it’s connected, a technician will set up your Optical Network Terminal (ONT), analog telephone adapters (ATA), VoIP systems, routers and extenders.

Ziply Fiber provides essential equipment to ensure optimal performance of your fiber internet service.

• An Optical Network Terminal (ONT) converts the fiber-optic signals into electrical signals that your network can use. It's installed at your location and serves a similar function to a traditional modem. 

• WiFi 7 router: Available for Gig and higher-speed plans, this router supports up to 10 Gbps wired and 3.5 Gbps wireless speeds, providing the latest in WiFi technology. 

• Whole Business WiFi with WiFi extenders: For enhanced coverage, especially in larger spaces, Ziply Fiber offers Whole Business WiFi solutions. This includes WiFi extenders that boost and broadcast the signal to hard-to-reach areas, ensuring consistent connectivity throughout your premises.

Ziply Fiber's services are designed to scale with the needs of growing businesses, offering flexible options to meet increasing demands for bandwidth, connectivity and reliability.

Ziply Fiber provides robust support for cloud services, making it an ideal choice for businesses and individuals who rely on cloud-based applications, storage and computing. By providing high-speed, reliable and secure connections, Ziply Fiber supports seamless integration and performance for cloud-based services, making it a dependable choice for businesses and individuals relying on cloud technology.

Yes, you can often keep your existing phone system when transitioning to Ziply Fiber's services. Ziply Fiber offers options to integrate with traditional phone systems or upgrade to modern solutions depending on your needs.

Upgrading your Ziply Fiber service is designed to be a smooth and flexible process, ensuring minimal disruption to your business while scaling your internet or phone services.