Support Wizard for When Your Phone Has No Dial Tone

Let's check for the simplest problems first.

Check that all the phones in your home have been hung up.
If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack.
If you have no dial tone on your cordless phone, check the battery and charge it if it's low.
Make sure your cordless phone's base unit is plugged into a working electrical outlet. Also make sure the phone cord is plugged securely into the wall phone jack.

Do you have a dial tone now?

Yes

Please select an option before you continue.

Back Continue

The next step depends on your type of phone service: Digital Phone or Non-Digital Phone.

Do you have Digital Phone service?

Yes

Please select an option before you continue.

Back Continue

Reboot your internet equipment.

Reboot your router, gateway or modem.

Unplug the device
Wait 30 seconds
Plug it back in
Give it a few minutes to fully power up

Do you have a dial tone now?

Yes

Please select an option before you continue.

Back Continue

The next step depends on your type of phone: cordless or corded.

Is it a cordless phone?

Yes

Please select an option before you continue.

Back Continue

If you were unable to charge your phone’s battery, you may need to buy a new battery.

Is your battery charged?

Yes

Please select an option before you continue.

Back Continue

Check the other cordless phones in your home.

Do any of the phones have a dial tone?

Yes

Please select an option before you continue.

Back Continue

Check the other corded phones in your home.

Do any of the phones have a dial tone?

Yes

Please select an option before you continue.

Back Continue

Try swapping phones.

Plug the phone with no dial tone into the same wall jack as a phone that does have a dial tone.

Do you have a dial tone now?

Yes

Please select an option before you continue.

Back Continue

There may be an issue with the phone wiring in your home.

You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.866.699.4759 to find out.

If you prefer, you may choose to hire an electrician instead

Did you find this Support Wizard helpful?

Yes

Please select an option before you continue.

Back Continue

Remove all the phones in your home from their wall jacks.

Plug one phone back in.

Do you have a dial tone now?

Yes

Please select an option before you continue.

Back Continue

Plug all your phones in, one at a time, checking each for a dial tone.

Do you lose dial tone when you plug in a particular phone?

Yes

Please select an option before you continue.

Back Continue

All your phones are plugged back in.

Do you have a dial tone now?

Yes

Please select an option before you continue.

Back Continue

Unplug the phone with no dial tone and plug in the next phone.

Do you have a dial tone now?

Yes

Please select an option before you continue.

Back Continue

The problem is with the telephone itself.

If your phone’s battery can’t take or hold a charge, you may need a new battery. Consult your phone’s user manual to find out how to order the right battery.

If only one of your phones can’t get a dial tone, or one phone causes the others not to work, you may need a new phone.

Did you find this Support Wizard helpful?

Yes

Please select an option before you continue.

Back Continue

Please contact Ziply Fiber Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.

Still need help? Call 1.888.488.0038 or Live Chat

Back

Support Wizard

Let's check for the simplest problems first.

The next step depends on your type of phone service: Digital Phone or Non-Digital Phone.

Reboot your internet equipment.

The next step depends on your type of phone: cordless or corded.

If you were unable to charge your phone’s battery, you may need to buy a new battery.

Check the other cordless phones in your home.

Check the other corded phones in your home.

Try swapping phones.

There may be an issue with the phone wiring in your home.

Remove all the phones in your home from their wall jacks.

Plug all your phones in, one at a time, checking each for a dial tone.

All your phones are plugged back in.

Unplug the phone with no dial tone and plug in the next phone.

The problem is with the telephone itself.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Ziply Fiber Technical Support.

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