Support Wizard for When You Hear a Fast Busy Signal

First, let’s check all your home phones for a fast busy signal.

Try calling the same number from each phone.

Do you hear a fast busy signal on all your phones?

Yes

Please select an option before you continue.

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Now, using one of your phones, trying calling a few different phone numbers.

If you’ve already tried calling several numbers, you don’t need to try again.

Do you hear a fast busy signal on each number you call?

Yes

Please select an option before you continue.

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Ziply Fiber may use a fast busy signal to alert you that your payment is overdue.

Is your payment up to date?

Yes

Please select an option before you continue.

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Our Customer Service team can work with you to resolve the problem with your bill.

Call us at 1.866.699.4759 and ask to speak with a representative about your overdue payment.

Did this Support Wizard help you with this problem?

Yes

Please select an option before you continue.

Back Continue

Let’s try one quick test.

Unplug your phone from the wall jack and plug it back in again. Try placing a test call.

Do you still hear a fast busy signal?

Yes

Please select an option before you continue.

Back Continue

It sounds as if the problem is with your phone.

Consider replacing that phone or using your other phones.

Did this Support Wizard help you with this problem?

Yes

Please select an option before you continue.

Back Continue

If you hear a fast busy signal when calling one particular number, the phone you’re calling may be off the hook.

Try to contact the person you’re calling in another way. If their phone was off the hook, you’ve solved their problem, too.

Did this Support Wizard help you with this problem?

Yes

Please select an option before you continue.

Back Continue

We're glad the Support Wizard was able to help you resolve this issue.

Finish

Please contact Ziply Fiber Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.

Still need help? Call 1.888.488.0038 or Live Chat

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Support Wizard

First, let’s check all your home phones for a fast busy signal.

Now, using one of your phones, trying calling a few different phone numbers.

Ziply Fiber may use a fast busy signal to alert you that your payment is overdue.

Our Customer Service team can work with you to resolve the problem with your bill.

Let’s try one quick test.

It sounds as if the problem is with your phone.

If you hear a fast busy signal when calling one particular number, the phone you’re calling may be off the hook.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Ziply Fiber Technical Support.