Support Wizard

Wait 2 or 3 seconds for the stutter tone to stop and become a normal, steady dial tone.

Start your call only when you hear the steady dial tone.

Another type of tone could signal something isn't working right.

A "fast dial tone" is a intermittent beeping sound. It lets you know you've left your phone off the hook.

Check that all the phones in your house are hung up properly.

Double check your dialing.

It’s possible your phone isn’t registering all the numbers you’re pushing. Do you need to dial the area code for a local call? Did you remember to dial a 1 before the area code? Double check your dialing and try dialing again.

To make sure your phone is working properly, try to make a call from another phone in your house.

Test to see if the problem is with the phone jack in the wall.

Take the phone you used to make a call successfully and plug it into the jack where your first phone is located.

The problem may be with one of your phones.

If only one of your phones can’t make calls, try plugging it into a different phone jack in your house. If it doesn’t work in any of your phone jacks, consider replacing the phone.

You may have an issue with the phone wiring in your home.

You may contact us for a service appointment, but please be aware that there may be a charge. Call us at 1.866.699.4759 to find out.

If you prefer, you may choose to hire an electrician instead.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Ziply Fiber Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.