Support Wizard for When You Can't Receive Phone Calls

If call forwarding is turned on, you won’t be able to answer any calls.

After you hear a dial tone on your phone, try disabling call forwarding. Most customers can press 7 3 to turn off call forwarding. Place a test call to your phone number from your cell phone, or ask someone else to call you.

Did you receive the call?

Yes

No

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We're glad the Support Wizard was able to help you resolve this issue.

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Please contact Ziply Fiber Technical Support.

We can help you further troubleshoot the problem and schedule a service appointment if needed.

Please call customer support for assistance 1.866.699.4759.

Still need help? Call 1.888.488.0038 or Live Chat

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Support Wizard

Let's check for the simplest problem first.

If call forwarding is turned on, you won’t be able to answer any calls.

We're glad the Support Wizard was able to help you resolve this issue.

Please contact Ziply Fiber Technical Support.