Ready for great TV? Getting started with your DISH® TV service from Ziply Fiber is easy. Here's all you need to know:

  • Tune to channel 101—the DISH Network Neighborhood—for a 30-minute program that will guide you through your new services.
  • Get all your technical support directly from the  DISH website.
  • Make any changes to your DISH service with a call to 1.888.742.0239.
Task How To
Power on & off
  • To turn your TV ON or OFF, press and release the red TV POWER button.
  • To turn your receiver ON or OFF, press and release the red POWER button.
Change channels You have 3 ways to change channels on your DISH receiver:
  1. Use number buttons on your DISH remote.
  2. Press and release CHANNEL UP/DOWN.
  3. Use Program Guide:
    • Press and release GUIDE.
    • Press and release CHANNEL UP/DOWN or PAGE UP/DOWN to highlight channel to watch.
    • Press and release SELECT.
Use correct input or channel Your TV must be set to the correct input or channel to enjoy DISH service—usually HDMI1 and channel 3 or 4. If your screen is black, blue, or snowy, your TV may be set to wrong input or channel.

What can cause your TV to be on wrong input or channel?
  • Changing the TV input to operate a DVD player or gaming system.
  • Changing the TV input or channel using the remote or the TV itself.
  • Pressing INPUT or CHANNEL on the DISH remote when not in SAT mode.
  • A power outage.
Select a Favorites List We've pre-programmed 3 Favorites Lists for you:
  • All Chan—all DISH channels
  • All Sub—all channels you subscribe to
  • All HD—all HD channels available
To use a Favorites List:
  1. Press and release GUIDE until the Favorite List Options screen appears.
  2. Press and release CHANNEL UP/DOWN to choose a Favorites List.
  3. Press and release SELECT.
Exit on-screen menus Press and release VIEW LIVE TV.
Set Closed Captioning Closed Captioning shows a text version of the program on your TV screen. It's helpful for hearing-impaired people, and useful in noisy places like a sports bar.

To use Closed Captioning:
  1. Press and release MENU and select Preferences.
  2. Select Closed Caption.
  3. Select Caption On/Off.
  4. Select CC is On.
  5. Select Done.
Closed Captioning Contact Information
If you have a question or concern about closed captioning on any program, please call Ziply™ Fiber at 1.877.462.6606. Or send written correspondence by email to amber.y.shaffer@ziply.com, or by mail to Ziply Fiber, P.O. Box 1127, Everett, WA 98206, Attn: Amber Shaffer.
Set up Parental Controls Limit programming that can be watched on your receiver to ensure programming is appropriate for your home or business.

To access Parental Controls:
  • Choose Menu on DISH receiver.
  • Enter Locks menu.
Find more information about parental controls on DISH website.
Still need help? Call 1.888.742.0239 or Live Chat

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