Support Wizard

Let’s check for the simplest problems first.

You have a wireless device that can’t connect to the internet using your wireless network.

Make sure:

  1. The broadband home router is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
  2. The cable connecting the broadband home router to the Optical Network Terminal (ONT) is connected securely. Your ONT may be mounted on a wall in your garage, a closet, or outside.
  3. The wireless device that won’t connect has WiFi enabled and is not in airplane mode.
  4. The wireless device is logged in to your wireless network.

Can you connect to the internet now?

Please select an option before you continue.