You have a wireless device that can’t connect to the internet using your WiFi network.
Make sure:
Please select an option before you continue.
If you've never changed the password on your Ziply Fiber router you’ll find it printed on a sticker on the back or bottom of the router.
Go to our website.
Log in to your WiFi network with a different smartphone, laptop or tablet.
Turn the device off for about 30 seconds. Give it time to fully power up before trying to connect to your WiFi network.
We can help you further troubleshoot the problem and schedule a service appointment if needed.