Follow these simple steps to troubleshoot internet connection issues.
  1. Restart your router: Unplug or power off your router, wait 30 seconds, and turn it back on. This simple step can often work wonders.
  2. Check for software updates: Outdated software and apps on your computers and other connected devices can cause connection issues. Check for available updates and install them promptly.
  3. Check your internet cables: Check that all cables are securely connected to your router and in good shape. Loose or damaged cables can disrupt your internet connection.
  4. Reduce network congestion: Too many devices connected to your WiFi can strain your bandwidth. Disconnect unused devices like smartphones, tablets, or gaming consoles to free up bandwidth for essential devices. Turn off TVs and printers that are not in use.
  5. Move your router: The location of your router can significantly impact signal strength. Try placing your router in a central, open area away from obstructions like walls, furniture, or other electronic devices.

Contact Us: If you’re still experiencing connectivity issues after trying these steps, it's time to contact us.

Still need help? Call 1.866.947.5988

Recommended Articles

Why is my internet slower than it should be?

Is the slowness limited to a single device? Check other devices connected to your WiFi. Is there another phone, tablet or computer that’s running faster? If the issue is limited to ...

Read the Article
System Recommendations for Fiber Internet

Whether you use Chrome, Firefox, Safari, or Edge to browse the internet, check that you’re using the most up-to-date version of your browser. To get the most from your fiber internet, your ...

Read the Article