Is there an outage in your area?
If your internet is completely down, service may be out in your area. Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage.
In the space below enter the first ten digits of your Ziply Fiber account number. Then click Check.
Enter first ten digits of your account number
To receive text messages from Ziply Fiber with outage updates, call 1.866.699.4759 and choose the option to receive a text message when service is restored. You may also get service updates by following us on Twitter.
If you are having an issue, follow the troubleshooting steps below.
Need updates on service outages?
No outages reported?
If there are no area outages causing your connection issues, use the Solutions menu to access our automated troubleshooting tool, equipment instructions, and diagnostic wizards for Fiber internet, DSL, and digital phone.