Is there an outage in your area?
If your internet is completely down, service may be out in your area. Before running diagnostics or rebooting your equipment, find out if Ziply Fiber is working on a known outage.
In the space below enter the first ten digits of your Ziply Fiber account number. Then click Check.
Enter first ten digits of your account number
To receive outage updates, call 1.866.699.4759. You may also get service updates by following us on Twitter.
If you are having an issue, follow the troubleshooting steps below.
No outages reported?
If there are no area outages causing your connection issues, use the Solutions menu to access our automated troubleshooting tool, equipment instructions, and diagnostic wizards for Fiber internet, DSL Internet by Ziply Fiber, and digital phone.