Several Ways to Pay

We make it as easy as possible for you to pay your bill by offering a wide variety of payment options, including online, by mail, in person, by phone, Auto Pay.

Problem Paying Your Bill?
If there's going to be a problem paying your bill by the day it is due, for any reason, give us a call! We will work with you to help prevent you from losing your services.

The Collections Department can also help with payment arrangements. Call 1.888.488.0032.


Online
Visit ziplyfiber.com
No Fee

Choose Billing tab. Payment is posted to your account one hour after it's received.

Pay online and take control of your account. Manage payment methods online. Note: To pay online you need to create your Ziply ID.

Acceptable Payment Methods: Checking Account (ACH Payment), Debit Card, Credit Card (Visa, MasterCard, Discover, AMEX)
Express Pay No Fee

Pending payment is displayed immediately. Balance updated next day for credit card payments and next business day for checking account payments.

Acceptable Payment Methods: Checking Account (ACH Payment), Debit Card, Credit Card (Visa, MasterCard, Discover, AMEX)
MyZiply App
Download the app
No Fee

Pending payment is displayed immediately. Balance updated next day for credit card payments and next business day for checking account payments.

Pay your bill through the MyZiply mobile app and take control of your account. Manage payment methods, Auto Pay and paperless billing.

Acceptable Payment Methods include: Checking Account (ACH Payment), Debit Card, Credit Card (Visa, MasterCard, Discover, AMEX)
Pay By Phone
1.866.947.5955
(automated service)
$3.50 fee may apply

Payment is posted to account one hour after it's received.

To pay by phone, call automated payment service at 1.866.947.5955 and have your account number ready.

Acceptable Payment Methods: Checking Account (ACH Payment), Debit Card, Credit Card (Visa, MasterCard, Discover)
Pay By Mail
Ziply Fiber
P.O. Box 740416
Cincinnati, OH 45274-0416
No Fee

Payment is posted to account after 5:30 p.m. on day received.

To pay by mail, send a check or money order to the address shown here. Make sure to include your payment stub and your account number on your check or money order.

Overnight Address Only:
Ziply Fiber
Fifth Third Bank
Wholesale Lockbox 704416
5050 Kingsley Drive
Cincinnati, OH 45227
Pay in Person
(agent locations)
Find a Payment Location
$1.50 fee

Payment is posted to account next business day.

We have a large network of nearly 25,000 locations where you can pay your bill in person. These include national retailers, convenience and grocery stores and many more.

Acceptable Payment Methods: Cash, Check, Money Order.

CheckFreePay | Find a Retail Store
Pay in Person
(select retail stores)
Find a Payment Location
No Fee*

Payment is posted to account next business day.

To pay in person, visit the nearest Ziply Fiber retail location that accepts payments as not all stores accept payments. Acceptable Payment Methods include: Cash, Check, Money Order.

Find a Retail Store
* Some exceptions. See your nearest store for details.
Agent-Assisted Payment
1.866.947.5988 option 3
A fee may apply

Pending payment is displayed immediately.

Balance updated next day for credit card payments and next business day for checking account payments.

To pay with agent assistance, call 1.866.947.5988 and select option 3. Have your account number handy.

Acceptable Payment Methods: Checking Account (ACH Payment), Debit Card, Credit Card (Visa, MasterCard, Discover, AMEX).
Still need help? Call 1.866.947.5988 or Live Chat

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