Once you've opened a trouble ticket you can track it online with any of these options:

  1. On our website: From the top menu on any page of this website, click Support (next to Shop and My Account). Select Trouble Ticket Status.
  2. Help Center: Click Ticket Status at the top of any Help Center page.
  3. MyZiply mobile app: Tap the menu icon and Help Center, then select Trouble Ticket Status.
  4. My Account: Residential customers click the Account Summary menu and choose Trouble Ticket Status.
    Enterprise Portal: Business customers click the My Account tab on the task bar, then choose Check Ticket Status.
How to find your ticket:

If you are not logged in to your Ziply Fiber account:

  1. Click Ticket Status on Ziplyfiber.com or the Help Center
  2. Enter:
    • Ticket Number—You received this by phone or email when you created your trouble ticket
    • Service Address Zip Code—Zip Code for the location where you receive Ziply Fiber service
    • Last Name or Business Name—The last name of the account owner or the business name
      OR
    • Account Number
  3. Click the checkbox that says "I'm not a robot"
  4. Click Check Status.

If you are logged in to your Ziply Fiber account, simply click Check Trouble Ticket Status in the Account Summary menu.

What you'll see:
How to check your Ziply Fiber trouble ticket status online

Your Ticket Status includes:

  • Ticket Number
  • Created Date
  • Status: In-Progress, Completed, or Cancelled. Hover over the status to see an explanation.

Ticket details listed:

  • Phone Number associated with ticket (click Edit to change the number, then click Save)
  • Appointment Date/Time (if you have one)
    • To cancel your appointment, simply click the red Cancel Ticket button
    • To reschedule your appointment*:
      • Click Edit next to the appointment time
      • Select a new date and time and click Save
  • Completion Date or estimated completion date
  • Ticket Description

*Note: You may not reschedule an appointment time that is set to happen within 24 hours.

To cancel your ticket, click the red Cancel Ticket button.

Still need help? Call 1.866.947.5995 or Live Chat

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