Change My Password
My Account Password Log in to My Account to manage your Ziply Fiber account online. To log in, you’ll need a Ziply ID. See Create Your Ziply ID if you haven’t already set one up. From the Home tab, in the Account section, click ACCOUNT & USER PROFILE. In the [...]
Cancel My Service
We're sorry to hear you want to cancel your Ziply service. You can’t currently make changes to your service on our website. Instead, please call and let dedicated agents help you figure out the best option. (866) 699-4759, option [...]
Create My Ziply ID
Go to the My Account Register or click Log In at the top right side of your screen and click CREATE ZIPLY ID. Complete the account registration form. Review the TERMS AND CONDITIONS and check the box. Click NEXT. A security code is sent to your [...]
Enterprise Portal
The Enterprise Portal is a secure internet portal that allows business customers to view and pay their Ziply Fiber monthly statement online. If you typically have a very large statement that's difficult to analyze and store, the Enterprise Portal eliminates the problem. What's the difference [...]
Payment & Login Issues
Solve issues with online payments and your Ziply Fiber login ID. Online payment issues Autopay changes To set up, edit, or turn off autopay, see Autopay. Billing disputes Contact us directly to address payment or balance disputes and resolve account suspensions. Incomplete payment process Your [...]
Make Account Changes
Need to upgrade or change your Ziply Fiber services? Have to make a billing change? Want to edit your account profile? Start right here. Profile Changes Log in to Enterprise Portal and click My Profile. In Ziply ID, Password & Email Notifications section you can: [...]
Ziply Fiber App
You can access and manage your Ziply Fiber account from mobile devices and tablets using the Ziply Fiber mobile app. Download the app for free. Apple App Store Google Play After downloading the app, log in with your Ziply ID and password. If you don't have a Ziply ID, tap CREATE ZIPLY [...]