Make an Online Payment

Important: If you have received a notice of disconnect, or your account has been disconnected and you are making a payment to restore services, we recommend you make a payment by calling Collections at 1.888.488.0032 or via our automated payment service at 1.866.947.5955 ($3.50 fee may apply).

Tip: You can do this in the myZiply app, too.

Now that you have saved your payment information, you're ready to pay your bill.

If you’re not signed in to the Enterprise Portal, click Sign In at the top of any page and log in with your Ziply Fiber ID and password. (Don’t have a Ziply Fiber ID yet? Follow these easy instructions.)

To make a payment manually (just once or each month):

1 Click the Billing tab.
2 Click My Payments on the task bar and then click Make a Payment.
3 Choose your Payment Amount and click Current Balance or Previous Charges, or you may click Other and enter an amount to pay.
4 Select your saved Payment Method (or choose to add a new one).
5 Click the calendar icon to the right of Payment Date and click the date you'd like to make your payment. Make sure you schedule your payment on or before the due date to avoid possible late fees. We submit your payment request one banking business day prior to the date you choose in this step. Your checking account will typically be deducted on the scheduled date, but it depends on your bank. We post your payment to our billing system on the payment date that you choose.
6 Click Continue, then click Confirm. A confirmation email will be sent to the email address associated with this account. You can also Print a copy of the confirmation for your records. Your payment confirmation number is displayed immediately.

Note: If you need to change anything about this payment, instead of clicking Confirm, click Previous to go back and change the account, payment amount, payment method or date. Once you're satisfied with your payment information, click Confirm.

If you already clicked Confirm but need to change the payment, you may be able to do so.

To edit a payment after you've scheduled it:

1 Click My Payments in the Billing tab and click Payment History.
2 If your latest payment marked as Scheduled, click Edit to choose a different payment method, change the amount or the payment date.
3 If the payment is marked Pending, it is about to be processed and cannot be changed.
Still need help? Call 1.866.947.5988

Recommended Articles

Make Account Changes

Need to upgrade or change your Ziply Fiber services? Have to make a billing change? Want to edit your account profile? Start right here. Ziply Fiber Service Changes  Change ...

Read the Article
Create My Ziply ID

Watch a quick video for instructions about setting up a Ziply ID to manage your account online or with the myZiply mobile app. Pay your bill, enroll in autopay and paperless billing, check ...

Read the Article
myZiply App

You can access and manage your Ziply Fiber account from your mobile devices using the myZiply mobile app.  Download the app for free.  Log in to myZiply with your Ziply ID and ...

Read the Article