Let’s check for the simplest problems first.
You have a wireless device that can’t connect to the internet using your wireless network.
- The broadband home router is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
- The cable connecting the broadband home router to the Optical Network Terminal (ONT) is connected securely. Your ONT may be mounted on a wall in your garage, a closet, or outside.
- The wireless device that won’t connect has WiFi enabled and is not in airplane mode.
- The wireless device is logged in to your wireless network.
Please select an option before you continue.