You have a wireless device that can’t connect to the internet using your wireless network.
Make sure:
The wireless device that won’t connect has WiFi enabled and is not in airplane mode.
The wireless device is logged in to your wireless network.
The router is plugged directly into a working electrical wall outlet (not a power strip) and the power cord is connected securely on both ends.
The cable connecting the router to the Optical Network Terminal (ONT) is connected securely. Your ONT may be mounted on a wall in your garage, a closet, or outside.
If another device can connect to the internet using your wireless network, your device may be the problem.
While we don’t support wireless devices, our technical support staff may be able to help you further. You may contact us or your wireless device manufacturer.