Use this tool to fix common connectivity problems

Use the automated troubleshooting tool if you're having trouble with your fiber connection, DSL Internet by Ziply Fiber connection, TV signal, or phone service. This tool has no effect on your billing, your channel lineups, or your recorded programs. It's quick, safe, and effective.

How it works:

  • The tool checks to ensure all your services are being provided as expected.
  • If any services are not functioning properly, the tool makes immediate adjustments to update and restore those services.
  • The tool resets your router. Your services may be interrupted for 2–4 minutes.

To begin, go to our automated troubleshooting page and log in with your Ziply Fiber ID if prompted.

Is there an outage in your area?

If you have no connection, check to see if there's a service outage in your area before rebooting your equipment.

Still need help? Call 1.866.947.5995

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