Use this Tool to Fix Common Problems

Automated Troubleshooting is available to Fiber Internet and DSL Internet customers. Use it if you're having trouble with your internet connection, TV signal, or phone service.

How it works:

  • The tool checks to ensure all your services are being provided to you as expected.
  • If any services are not set up or functioning properly, the tool makes immediate adjustments to update and restore those services.
  • The tool resets your router. Your services may be interrupted for 2–4 minutes.

This tool has no effect on your billing, your channel lineups, or your recorded programs. It's quick, safe, and effective.

To begin Automated Troubleshooting, go to our Troubleshooting page and log in with your Ziply Fiber ID if prompted.

Should you reboot?

If you have no connection, check to see if there is a service outage in your area before you reboot your equipment.

Enter your billing telephone number* below.

Billing Telephone Number*


*This is your Ziply Fiber telephone number or the first 10 digits of your Ziply Fiber account number.

Still need help? Call 1.866.947.5995 or Live Chat

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